1. Introduction
Vertex Technologies (“Company”, “we”, “our”, “us”), located at 16/B Building, Smart Village – Cairo Alexandria Desert Road, Giza, Egypt, is committed to protecting your personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 (PDPL) and its Executive Regulations.
Phone: +20 2 3389 9700
Email: info@vertextech-eg.com
By accessing or using our website (the “Service”), you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with its terms, please discontinue using the Service.
2. Personal Data We Collect
We may collect, store, and process the following categories of personal data:
Full Name
Email Address
Mobile Number
Social Media Profiles
Date of Birth
Address
Nationality
Tax Identification Number
National ID Number
Sensitive Personal Data (If Applicable)
We do not intentionally collect sensitive personal data (e.g., biometric data, health data, religious beliefs). If collection becomes necessary, we will obtain explicit written consent as required by the PDPL.
3. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following lawful bases:
Your explicit consent
Performance or preparation of a contract
Compliance with legal or regulatory obligations
Legitimate business interest
Protection of vital interests
4. Purpose of Personal Data Processing
Your personal data may be used for the following purposes:
Full Name
Providing customer support and service delivery
Identity verification, fraud prevention, and security measures
Managing customer orders, contracts, and transactions
Administrative and operational communication
Marketing and promotional messaging (with prior consent)
Targeted advertising (with consent)
Compliance with legal, regulatory, or governmental requirements
Handling complaints and resolving disputes
We will not process your personal data for any purpose not listed above without first obtaining your explicit consent unless allowed by law.
5. Data Sharing and Disclosure
We do not share, sell, or disclose your personal data except in the following cases:
Authorized Third Parties
We may share data with trusted third-party service providers strictly for:
IT services and system support
Analytics and performance monitoring
Marketing tools (with consent)
All third parties must comply with PDPL and maintain adequate data protection standards.
Legal or Regulatory Requirements
We may disclose your data to comply with:
Court orders
Legal investigations
Regulatory authorities
Business Transfers
If the Company undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity under the same protections.
6. Cross-Border Data Transfer
We may transfer personal data outside Egypt only when:
The destination country provides adequate data protection
You explicitly authorize the transfer
The transfer is necessary to perform a contract
Required permits from the Egyptian Data Protection Center (PDPC) are obtained
No international transfer will take place without full PDPL compliance.
7. Data Retention
We retain personal data only for the duration necessary to fulfill the purposes outlined in this Policy:
1 year from last contact where no contract exists
5 years from contract completion or termination
Longer periods if required for legal obligations, audits, or dispute resolution
Anonymous or aggregated data may be retained indefinitely.
8. Your Rights Under Egyptian Law
Under the PDPL, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to data processing
Request data portability
Lodge a complaint with the Egyptian Data Protection Center (PDPC)
You may exercise your rights by contacting: info@vertextech-eg.com
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, improve performance, and support marketing activities.
For more information, please refer to our Cookie Policy.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration.
However, data transmission over the internet is inherently risky, and we cannot guarantee absolute security. You acknowledge that you transmit your data at your own risk.
11. Data Protection Officer (DPO)
For inquiries, concerns, or complaints regarding your data, you may contact our DPO:
Data Protection Officer
Vertex Technologies
16/B Building, Smart Village – Cairo Alexandria Desert Road, Giza, Egypt
Email: info@vertextech-eg.com
12. Amendments to This Policy
We may update this Policy from time to time to comply with legal or operational requirements. Updates will be posted on the Service, and continued use following such updates constitutes acceptance of the revised Policy.