We're looking for a hands-on IT support specialist to keep our team running smoothly -- from onboarding new hires to resolving day-to-day technical issues. If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.

What you'll be doing

• Receive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.

• Diagnose and fix hardware and software issues on laptops and peripherals.

• Prepare workstations for new employees -- device setup, account provisioning, and corporate software installation.

• Maintain asset records and document solutions in the knowledge base.

• Communicate with users in English, both written and verbal.

• Escalate complex incidents to L3 with thorough documentation when needed.

Requirements

• 1+ year of experience in IT support.

• Confident working with Windows 10/11, Linux like Ubuntu, MacOS.

• Basic networking knowledge (TCP/IP, DNS, VPN).

• English proficiency -- B2 or above.

• Experience with help desk ticketing systems.

Nice to have

• Familiarity with MDM/RMM tools.

• Experience with Active Directory / Azure AD.

• CompTIA A+, ITIL certification.

• Experience in a multicultural work environment.

What We Offer

• Opportunity to work on large-scale, impactful projects

• Clear career growth path within a team with 27+ years of experience

• Professional, friendly, and supportive team environment

• EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)

• Modern office in the Smart Village district.

• Flexible and transparent compensation review system

• Overtime compensation options

• Private medical insurance after completing the probation period

• Payments in USD