Key responsibilities:

• Administer and support Linux and Windows server environments (production and staging).

• Manage local (on-premise) and cloud servers, ensuring availability, high performance, and cybersecurity.

• Handle cloud users, accounts, and subscriptions (access control, resource organization, and cost control).

• Monitor system health, logs, and alerts; respond to incidents and service degradations.

• Perform patch management, system updates, and OS security hardening.

• Manage user access, permissions, and basic identity services.

• Execute and regularly verify backup and recovery procedures.

• Participate in monitoring, alerting, and backup operations as part of a professional SRE / SysOps team.

• Support disaster recovery planning and testing.

• Collaborate with Engineering and Infrastructure teams regarding production readiness and resource health.

• Maintain clear operational documentation, runbooks, and standards.

• Participate in incident investigations with root cause analysis (RCA) and actionable remediation plans.

• Interact with security teams when compliance or security requirements impact operations.

What we expect from you:

• Hands-on experience with Linux administration (e.g., Ubuntu, CentOS, RHEL, Debian).

• Hands-on experience with Windows Server administration (Active Directory, Group Policy, IIS are a plus).

• Experience working with containerization or orchestration (Docker, Kubernetes).

• Knowledge of public cloud platforms (AWS, Azure, or GCP).

• Basic scripting skills (Bash, PowerShell, or Python).

• Experience with technical support processes (professional or personal).

• Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, routing basics).

• Strong troubleshooting skills and analytical thinking; a calm and structured approach under high-pressure situations and time constraints.

• Upper-Intermediate or higher English proficiency (B2+, written and spoken).

• Responsibility, reliability, and schedule flexibility, including readiness for rotational and night shifts.

Will be a plus:

• Familiarity with DevOps practices and automation tools (e.g., Git, CI/CD pipelines, Ansible, Terraform).

• Experience supporting production environments with uptime and performance requirements.

• Experience managing hybrid (on-premise and cloud) infrastructure.

• Experience with monitoring and logging tools (Prometheus, Grafana, ELK, Zabbix, etc.).

• Ability to write clear technical documentation and runbooks.

What we offer:

• Opportunity to work on large-scale, impactful global infrastructure projects.

• Clear career growth path to Middle/Senior SRE, DevOps Engineer, or Cloud Architect roles within a team with 20+ years of experience.

• Professional, friendly, and supportive team environment.

• Rotational 8-hour shift schedule with meal break included, also additional night-shift and overtime compensation allowance.

• Modern office in the Smart Village district (Cairo).

• Flexible and transparent compensation review system.

• Private medical insurance after completing the probation period.

• Payments in USD.If you feel this opportunity resonates with you, apply now — we’re looking forward to getting to know you!